Refund & Cancellation Policy

Last updated: September 28, 2026

We want every client to be satisfied with our work. This policy explains how refunds and cancellations work for Datastack LLC services.

1. Project work (websites, web apps, mobile apps, AI agents)

• Before work begins: if you cancel within 7 days of paying your deposit and before any work has started, you will receive a full refund.
• After work begins: you may cancel at any time with written notice. We will bill for work completed up to the cancellation date and refund any remaining unused portion of amounts paid.
• Completed milestones: payments for milestones or deliverables that have been delivered and approved are non-refundable.
• Defects: if a deliverable does not meet the agreed specifications, we will fix it at no cost. If we are unable to fix it, you may be eligible for a partial or full refund of the affected milestone.

2. Subscriptions

• Subscriptions, including maintenance plans and subscriptions to our software products, can be cancelled at any time from your account or by emailing us. Cancellation takes effect at the end of the current billing period, and you will not be charged again.
• Subscription fees already paid are generally non-refundable, but if you cancel within 7 days of your first charge, we will refund it in full.

3. Third-party costs

Costs paid to third parties on your behalf (such as domain registrations, app store developer fees, software licenses, hosting, or AI API usage) are non-refundable.

4. How to request a refund

Email hello@datastacktech.com with your name, invoice number, and the reason for your request. We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.

5. Disputes

If you have a concern about a charge, please contact us first. We will work with you in good faith to resolve it quickly.

6. Contact

Datastack LLC
1900 E Golf Road Suite 950, Schaumburg, IL 60173 US
Email: hello@datastacktech.com